Pilot Parent Experience Survey
The National Neonatal Audit Programme recommends that Neonatal Units carry out a regular survey of the parents whose babies were cared for on their unit. Apart from this requirement, the Network felt it was important to know our strengths and areas for further improvements.
In order to capture this information the Research, Development & Audit (RDA) subgroup of the Network proposed that a survey of the parental perceptions of the service be carried out among all the neonatal units within the Staffordshire, Shropshire and Black Country Newborn Network during April and May 2007.
Parents were provided with the questionnaire a couple of days before discharge from the unit. They were asked to drop off the completed questionnaire into a box kept on the unit or to hand it to a member of staff. At the end of the audit period the returned completed questionnaires were input and the results for the Network collated . The results of the survey were then analysed and presented to the Network Board on the 5th December 2007 where it was agreed that a continous survey needed to take place in the form of the parent experience survey 2008.
We would like to take this opportunity to thank all of the parents who took part in the survey for their valuable input into improving the service for other users.
Please note that many of Newborn Networks' documents are held in .pdf format for ease of printing and display. Most modern browsers include the Acrobat Reader plug-in that is required to view these files.
If yours does not, Acrobat Reader is available to download free of charge by clicking the link on the left.
|
